Shipping Information
At Velora Fashion, we understand that timely delivery is essential to your shopping experience. We’ve designed our shipping process to be as efficient and reliable as our products are elegant.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipment | EMS |
International Shipping Note: We ship globally, excluding certain Asian regions and remote areas. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges
Your satisfaction is our priority at Velora Fashion. While we strive for perfection in every product, we understand that sometimes an item may not meet your expectations. Our returns and exchanges process is designed with the same care and attention to detail that defines our brand.
Key Return Information
- Return Window: 15 days from the date of delivery
- Condition: Items must be unworn, undamaged, and in original packaging with all tags attached
- Return Shipping: Customers are responsible for return shipping costs
- Refund Method: Refunds are issued to the original payment method
Exchange Benefit: For exchanges, we cover the shipping cost to send your new item to you.
Our Return & Exchange Process
Step 1: Initiate Your Return or Exchange
Contact our customer service team within 15 days of receiving your order at [email protected] with the following information:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Your full name and email address
- Order number
- Product(s) you wish to return/exchange
- Reason for return/exchange
Step 2: Receive Your Return Authorization
After reviewing your request, we will send you a Return Authorization Number along with detailed instructions on where to send your return. Returns without this authorization cannot be processed.
Step 3: Ship Your Items
Package your items securely in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip, and ship to the address provided in your return instructions.
Step 4: Processing Your Return or Exchange
Once we receive your returned items, our quality team will inspect them to ensure they meet our return conditions. This process typically takes 3-5 business days after we receive your package.
Refund Information
Refund Timeline
After your return is approved, refunds will be processed within 5-7 business days. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card Payments (Visa, MasterCard, or JCB): 7-14 business days after processing
- PayPal Payments: 3-5 business days after processing
Important Notes
- Original shipping fees are non-refundable
- Sale items and discounted products are eligible for exchange or store credit only, not for refund
- Refunds are issued to the original payment method used for purchase
Non-Returnable Items
To ensure the hygiene and quality of our products, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Gloves (for hygiene reasons)
- Caps & Hats (for hygiene reasons)
- Knitwear with signs of wear or without original tags
- Any item that has been worn, altered, or damaged after delivery
- Products without original packaging and tags
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you, including covering return shipping.
International Returns
International customers are responsible for any customs duties or taxes associated with returning items. We recommend using a trackable shipping service for your return.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 2731 Mapleview Drive, Memphis, US 38116
Response Time: We typically respond within 24-48 hours during business days.
Thank you for choosing Velora Fashion. We appreciate your business and are committed to ensuring your satisfaction with our products and services.