At Velora Fashion, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process that reflects the same elegance and care we put into our products.
Key Information
Return Window: 15 days from the date of delivery
Condition: Items must be unworn, undamaged, and in original packaging with all tags attached
Return Shipping: Customers are responsible for return shipping costs
Our Return & Exchange Process
Step 1: Initiate Your Return or Exchange
To begin the process, please contact our customer service team within 15 days of receiving your order. You can reach us at [email protected] with the following information:
Step 2: Receive Your Return Authorization
Once we receive your request, our team will review it and send you a Return Authorization Number along with detailed instructions on where to send your return. Please note that returns without this authorization cannot be processed.
Step 3: Ship Your Items
Package your items securely in their original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip. Ship your package to the address provided in your return instructions.
Step 4: Processing Your Return or Exchange
Once we receive your returned items, our quality team will inspect them to ensure they meet our return conditions. This process typically takes 3-5 business days after we receive your package.
Refund Information
Refund Timeline
After your return is approved, refunds will be processed within 5-7 business days. The timing of when the funds appear in your account depends on your financial institution:
- Credit Card Payments: 7-14 business days after processing
- PayPal Payments: 3-5 business days after processing
Refund Method
Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card (Visa, MasterCard, or JCB) or PayPal, your refund will be returned to that same account.
Important Notes
Original shipping fees are non-refundable. For exchanges, we will cover the shipping cost to send your new item to you.
Sale items and discounted products are eligible for exchange or store credit only, not for refund.
Non-Returnable Items
To ensure the hygiene and quality of our products, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Gloves (for hygiene reasons)
- Caps & Hats (for hygiene reasons)
- Knitwear with signs of wear or without original tags
- Any item that has been worn, altered, or damaged after delivery
- Products without original packaging and tags
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you, including covering return shipping.
International Returns
As we serve customers globally (excluding certain Asian and remote regions), please note that international customers are responsible for any customs duties or taxes associated with returning items. We recommend using a trackable shipping service for your return.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges.
Email: [email protected]
Address: 2731 Mapleview Drive, Memphis, US 38116
Response Time: We typically respond within 24-48 hours during business days.
Thank you for choosing Velora Fashion. We appreciate your business and are committed to ensuring your satisfaction with our products and services.