Privacy Policy

At Velora Fashion, we believe that sophistication should extend beyond our product collection to every aspect of your experience with us. Your privacy is of paramount importance, and we are committed to protecting your personal information with the same elegance and care that defines our brand.

1. Information We Collect

Personal Information

To provide you with our refined shopping experience, we collect information that you voluntarily provide:

• Identity Data: Your name, title, and gender when you create an account or place an order
• Contact Data: Billing and shipping addresses, email address, and telephone numbers
• Financial Data: Payment card details (processed securely through our PCI-compliant partners)
• Transaction Data: Details about purchases and orders you make through our website
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location
• Profile Data: Your preferences, interests, purchase history, and feedback

Automatically Collected Information

Like most sophisticated e-commerce platforms, we automatically collect certain information when you visit our site:

• Usage data including how you use our website, products, and services
• Technical information about your device and connection
• Products you view or search for

2. How We Use Your Information

We use your personal information to deliver the seamless, secure experience our discerning clientele expects:

• Order Fulfillment: To process and deliver your orders, including managing payments and collections
• Customer Service: To provide exceptional support and respond to your inquiries
• Personalization: To tailor our website content and product recommendations to your preferences
• Security: To protect our business and your account from fraud and other illegal activities
• Marketing: With your consent, to send you information about products, services, and promotions that may interest you
• Improvements: To analyze and enhance our website functionality and user experience

3. Data Sharing and Disclosure

Velora Fashion values your trust and does not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted partners who assist in payment processing, shipping, marketing, and website operations
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law.

4. Data Storage and Security

We implement robust security measures to protect your personal information:

• Encryption: Industry-standard SSL technology encrypts your financial data during transmission
• Limited Storage: We never store complete payment details on our servers
• Secure Facilities: Your data is stored on secure servers with appropriate access controls
• International Transfers: As a global brand, your data may be transferred internationally with appropriate safeguards
• Retention: We retain personal data only as long as necessary for the purposes we collected it

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access: You may request access to the personal data we hold about you
• Correction: You can update or correct inaccurate or incomplete information
• Deletion: You may request deletion of your personal data in certain circumstances
• Objection: You can object to processing of your personal data in some situations
• Restriction: You may request restriction of processing your personal data
• Portability: You can request transfer of your data to another organization
• Marketing Preferences: You can opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may impact your experience on our website.

7. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your personal data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

Thank you for trusting Velora Fashion with your personal information. We are committed to maintaining that trust through our dedication to privacy and security.