Welcome to Velora Fashion’s FAQ section. We’ve compiled answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Products & Quality

What types of products does Velora Fashion offer?
We specialize in sophisticated footwear and accessories for the modern individual. Our collection includes belts, boots (including Campagna Boots, Chelsea Boots, and Desert Boots), caps, loafers (City Loafers and regular Loafers), driving shoes, espadrilles, gloves, jackets, knitwear, leather goods, polo shirts, and scarves & hats.
What is the quality of your products?
Each Velora Fashion piece undergoes final quality checks before shipment. We craft our footwear and accessories with attention to detail, using premium materials to ensure lasting comfort and timeless style.
Do you offer products for both men and women?
While our primary focus is on sophisticated styles that often appeal to a broad audience, our current collection is curated with the modern man in mind. We invite all fashion enthusiasts to explore our range to find pieces that complement their personal style.

Ordering & Account

How do I place an order?
Simply browse our collection, select your desired items, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Do I need to create an account to place an order?
While creating an account can make future purchases quicker and allow you to track your order history, it’s not mandatory for placing an order. You can check out as a guest if you prefer.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the processing stage.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. We do not store your complete payment details on our servers.
Why was my payment declined?
Payment declinations can occur for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and try again, or contact your financial institution if the issue persists.

Shipping & Delivery

Where does Velora Fashion ship?
We proudly offer global delivery to most locations worldwide. Unfortunately, due to logistical constraints, we are unable to deliver to select remote regions and certain areas in Asia.
What are your shipping options?
We offer two shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered 10-15 days after dispatch
– Free Shipping: Complimentary via EMS for orders of $50 or more, delivered 15-25 days after dispatch
How long does order processing take?
Each order undergoes quality checks and careful preparation. Please allow 1-2 business days for order processing before your item is dispatched.
Will I receive tracking information?
Yes, once your order ships, you will receive a confirmation email with tracking information, allowing you to follow your package’s journey to your doorstep.
What if my order contains multiple items?
For orders with multiple items that aren’t all available at the same time, we may ship products separately to ensure you receive available items promptly. There are no additional shipping charges for split shipments.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, in original condition, and with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and the reason for return in your message.
When will I receive my refund?
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend returning the original item and placing a new order for the preferred variation.

Additional Information

How can I contact customer service?
Our customer service team is available to assist you via email at [email protected]. We strive to respond to all inquiries within 24 hours during business days.
What is your company address?
Velora Fashion is located at 2731 Mapleview Drive, Memphis, US 38116.

Still have questions? Our customer service team is here to assist:

Email: [email protected]

Velora Fashion | 2731 Mapleview Drive, Memphis, US 38116